FAQ

Do you have a question or need style advice? Contact us, we’re happy to help.

To save you some time, you’ll find most frequently asked questions below:

Products

Where can I buy MR MARVIS products?

MR MARVIS products are only available online via our webshop and in our flagship store: P.C. Hooftstraat 21, 1071 BL Amsterdam.

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What type of material do MR MARVIS products consist of?

The MR MARVIS Originals are made of a high-quality, Oeko-Tex & BCI certified, cotton twill with an unmatched soft finish. We added 2% elastane which makes The Originals extremely comfortable to wear.

The MR MARVIS Longs are made of a high-quality, Oeko-Tex & BCI certified, cotton twill with an unmatched soft finish. We added 3% elastane which makes The Longs extremely comfortable to wear.

The MR MARVIS Piqués are made of high-quality 100% organic cotton.

The MR MARVIS Seersuckers are made of high-quality 100% organic GOTS certified cotton. The striped, textured fabric is smart, lightweight, comfortable and breezy

The MR MARVIS Swims are made of high-quality quick-drying polyester (prints) or polyamide (uni colours) twill with a soft feel.

The MR MARVIS Sports are made from super soft, thin, quick-drying fabric made out of 88% recycled plastic bottles. We added 12% elastane to the 4-way stretch fabric which makes The Sports extremely comfortable to wear.

The MR MARVIS Juniors are made of a high-quality, Oeko-Tex & BCI certified, cotton twill. We added 3% elastane which makes JR MARVIS shorts extremely comfortable to wear.

Where are the products produced?

MR MARVIS is proud to be involved in all steps of the production process. The design of our products is made in Amsterdam and was tried and tested extensively before taken into production. All of our products are crafted by hand in Portugal in an artisan workshop close to Porto, with an emphasis on high quality materials.

What is the best way to clean MR MARVIS products?

MR MARVIS products should be machine washed at a cold temperature (30°C). Please don't tumble-dry. 

The colour of MR MARVIS textiles is designed to fade over time; this gives your pair a unique look.

How much do MR MARVIS products cost?

MR MARVIS’ products start at € 69. All of our products are handmade in Portugal, solely using the finest quality materials. By being online only, we cut out the middleman and pass these savings on to you. Shop your favourite colours here.

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When does MR MARVIS release new colours and prints?

Sign up in the footer below for our email list to receive priority updates on launch timing of new colours and prints.

Shipping, exchanges & returns

Which countries do you ship to?

We ship worldwide. Isn't that just marvellous?

What are the shipping costs?

We offer FREE shipping and returns to the UK. Your shorts will be delivered within 2-3 business days.

What is your delivery time?

Delivery time updated on November 27, 2020.

UK: your shorts will be delivered within 5-7 business days.

Parcels will be handed over to the carrier within 24 hours - deliveries may be delayed depending on carriers’ COVID-19 measures.

Can I track my order?

Yes, as soon as we ship your order, you will receive an email with a Track & Trace code, so that you can track the shipment of your new pair of MR MARVIS.

Has my order been shipped?

When we ship your order you'll receive a shipping confirmation via e-mail which includes a track & trace number. This can be used to track delivery of your item(s). 

What is your returns & exchanges policy?

If you are not 100% satisfied with your product(s), you can return or exchange them within 100 days. Within the UK, Netherlands, Belgium, Germany, Austria, Denmark, France and Spain we offer free returns/exchanges.

How can I exchange or return my order?

It’s simple to return or exchange your products. All exchanges/returns start by submitting them online first. Just start by entering your order number and postal code on the exchanges & returns page and the rest of the instructions will follow. Within The Netherlands, Belgium, Germany, France, Austria, Denmark, Spain and the United Kingdom, returns/exchanges are free.

exchanges & returns page

I've returned my order to MR MARVIS. What happens next?

As soon as we receive your package, we'll send you a confirmation email. Unless you requested an exchange, we'll refund the money on the account used when placing the order within 14 days of receiving your request.

Orders

What is the current status of my order?

You can check the status of your order by logging into your MR MARVIS account on our website. Once the order is fulfilled, you will receive an email containing a Track & Trace number, through which you can track when your order will arrive.

Can I still change my order?

Once your order is placed, we will immediately start with fulfilling it in order to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.

Payments

Which payment methods do you accept?

MR MARVIS accepts iDEAL, PayPal, and a range of credit cards including Visa, MasterCard and American Express. 

How long does it take to obtain a refund?

Within 14 days after we received the returned item(s), we will transfer the payment corresponding to the returned item(s) back to you.

About

Who is MR MARVIS?

Simply put, MR MARVIS designs, produces and sells a range of shorts/chinos that combine the ultimate fit with great style. Read our full story here.

our story

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£29.95

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